For Manufacturers
Aftersales Management
Aftersales performance data from every dealer in your network, unified into one consistent platform. The insight to understand how your network is really performing and the tools to do something about it.
AFTERSALES VISIBILITY THAT REFLECTS REALITY.
Aftersales data across your retailer network is often fragmented across multiple dealer management systems, limiting visibility and comparison.
MOTORDAT connects with dealer management systems and extracts servicing, repair and warranty data across the customer journey. Data is standardised into a consistent format, enabling accurate reporting across dealers, regions and markets.
Agreed opcode structures ensure aftersales activity is categorised consistently. Where dealer systems differ, MOTORDAT maps data into a single reporting standard for analysis.
MOTORDAT also integrates aftersales data with OEM systems and partner platforms, including Roadside Assistance. It provides a full digital service record, creating a secure and verifiable vehicle history and a unified view of aftersales performance across the network.
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KEY FEATURES.
NETWORK DMS INTEGRATION.
Aftersales data from every dealer is consolidated in one place, regardless of DMS platform or market. This creates a complete network view rather than a system specific snapshot.
RETAIL, WARRANTY AND INTERNAL TRACKING.
MOTORDAT separates retail, warranty and internal work at each dealership, ensuring performance data is properly contextualised. Variations in workload, such as higher warranty activity, are clearly visible for fair comparison.
OPCODE STANDARDISATION.
Dealers often describe the same work differently, limiting comparability. MOTORDAT establishes agreed opcode structures so all dealers report in a consistent format. Where codes differ, they are mapped into a standard framework for consistent reporting.
SERVICE ACTIVATED ROADSIDE ASSISTANCE.
MOTORDAT integrates with roadside assistance partners to enable automated Service Activated Roadside Assistance. Once a service is completed, coverage is triggered automatically with no manual input required.
DIGITAL SERVICE RECORD.
MOTORDAT creates a full digital service record for every vehicle, providing a consistent, accurate history independent of dealer records. It integrates with OEM and partner systems, including rental and vehicle processing, to deliver a complete lifecycle view.
REGIONAL AND NETWORK REPORTING.
Performance can be analysed from network level to individual dealers, enabling comparison across regions and markets. MOTORDAT highlights performance trends within a single system, regardless of market or DMS complexity.
HOW IT WORKS.
Connect Every Dealer, Every System
We integrate with dealer DMS platforms across your retailer network to capture aftersales data throughout the service and repair journey, with no disruption to existing systems. We also connect OEM, rental and vehicle processing platforms to provide a wider ecosystem view.
MOTORDAT helps establish agreed opcode structures across the network. Where dealers use different codes, these are mapped into a standard format for consistent reporting.
Understand How Your Network Is Performing
With data flowing from across your network, MOTORDAT provides a clear view of aftersales performance at every level. Compare job timings, workshop efficiency and dealer performance in a single reporting environment.
Retail, warranty and internal work are tracked separately, giving a clear view of performance. This allows you to understand whether differences are operational or driven by workload rather than assumption.
Direct Support Where It Is Needed
With a clear view of network performance, regional and national teams can focus support where it is most effective. Strong performers can be recognised, while underperforming dealers can be supported with clear insight into the underlying causes.
As priorities evolve, MOTORDAT adapts with you. New metrics, data sources and reporting tools can be added to ensure the platform continues to reflect changing manufacturer requirements.
SEE YOUR NETWORK AS IT ACTUALLY IS.
Book a demo to see how MOTORDAT gives you complete aftersales visibility across your network to drive performance.
Our friendly and knowledgeable team are on hand Mon-Fri, 9am - 5:30pm (exc Bank Holidays).